Professional Waitering Training Program

Hospitality Management

Objectives:

This course contains text lessons as well as video tutorials and demonstrations!

- Learn about customer expectations and how you can exceed every one
- We’ll teach you how to navigate tricky scenarios and manage difficult customers
- We’ll show you how to set a table for family style restaurants and fine dining
- Learn to take orders with foolproof memory methods so you never miss a single one
- From waiters friend to pencil, we’ll show you tools to make life easier
- A waiter is also a salesperson – learn to sell your business, menu, and self
- We’ll show you how to impress guests and maximize your tips and earnings
- You’ll learn how to use food ordering systems, POS, apps, and other tools
- We’ll teach you basic First Aid and health and safety practices

Outline:

Day 1: Customer Service That Gets Results
Day 2: A Masterclass In Foodology
Day 3: Tableside Service To Impress Your Guests
Day 4: Tips For Making Tips – Control Your Paycheck
Day 5: Behind The Scenes In The Restaurant Biz

Methodology:

This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a facilitative style with a combination of lecture, practical experience in the use of techniques, case studies and a high level of lively debate and sharing of ideas. Delegates will be encouraged to introduce problems of their own for discussion and analysis.